Formally San Antonio Credit Union, The Credit Human Self-Service banking kiosk offers their members the convenience of bypassing teller lines and quickly completing typical branch transactions, such as account management, account transfers, loan payments, transaction history, and the ability to check rates.
By migrating routine transactions to the self-service banking kiosk—channel, tellers can dedicate more time to customer service—facilitating high-value product purchases and cross-sales. These self-services stations can be found in branches and/or off-premise locations.
ROLE: This comprehensive banking self-service kiosk—the first of its kind in the credit union marketplace—required many on-site discovery sessions and produced a very valuable and user-friendly product for their customers. As always, I was responsible for conceptualizing the overall experience, creating wireframes, user interface designs, instructional animations, building HTML/CSS templates, and working closely with the maintain the integrity of the user’s experience through completion.